What we collect
- Identity data: name, date of birth, country of residence, nationality.
- Contact data: email, phone, address.
- Financial data: payment method details, transaction history.
- Behavioural data: bets, wagers, sessions, deposits and withdrawals.
- Technical data: IP address, browser, device, language, time-zone.
- KYC documents: government-issued ID, proof of address, source-of-funds where required.
Why we collect it
- To open and run your account.
- To process deposits and withdrawals.
- To meet KYC and AML obligations.
- To prevent fraud and protect platform security.
- To send service emails, marketing emails (with consent) and respond to support requests.
- To comply with legal and regulatory obligations.
Who we share it with
We share data with payment providers, regulated KYC partners, fraud-prevention agencies, game providers, analytics services, marketing partners (only with consent) and law enforcement (where legally compelled). Sharing is limited to what each provider needs to do their job.
Cookies
We use functional cookies (login state, language, preferences), analytics cookies (anonymised traffic data), and marketing cookies (only with consent). You can change cookie preferences any time from the footer link.
Your rights
- Access - request a copy of the personal data we hold about you.
- Rectification - correct inaccurate or incomplete data.
- Erasure - request deletion subject to legal retention obligations.
- Restriction - pause processing while a complaint is reviewed.
- Portability - receive your data in a machine-readable format.
- Objection - withdraw consent for marketing communications at any time.
How to make a data request
Email support@longfu88.com with the words “DATA REQUEST” in the subject line. We will respond within 30 days. Account verification will be required before any data is released.
Retention
Account and transaction data is retained for 5 years after account closure to meet AML requirements. KYC documents are stored for the same period. Marketing data is deleted within 6 months of opt-out.