Help & Player Questions for Singapore
Answers to common questions about accounts, bonuses, and games.
Open ConciergeIf your question isn’t covered below, the LongFu88 concierge is open 24 hours a day at support@longfu88.com and via in-account live chat.
Account & sign-up
How do I open a LongFu88 account?
Tap the Register button at the top of any page, enter your email and a password, confirm via the verification email and you’re in. Sign-up takes under a minute.
Do I need to verify ID immediately?
No - basic play is unlocked immediately. KYC documents (ID, proof of address, payment-method ownership) are requested when your cumulative withdrawals reach S$2,720.
Can I have more than one account?
No - one account per person, household and IP address. Duplicate accounts result in voided winnings and reversed withdrawals.
Can I close my account?
Yes - email support@longfu88.com from the address linked to the account. Closure is processed within 24 hours; any verified balance is paid out before the account is closed.
Bonuses
Can I claim all three welcome bonuses?
Yes - the casino, sport and live welcome are independent. Each is triggered by a deposit into its own product wallet. Wager only the bonus you have currently claimed.
What is the rollover on the casino welcome?
30x on the bonus + free-spin winnings combined. Slots contribute 100%, fishing 25%, table games 10%, live games 0%.
Can I withdraw before clearing the bonus?
You can withdraw your real-money balance, but doing so forfeits the bonus and any unfulfilled winnings. Clear the rollover first if you want both.
What is the maximum bet while a bonus is active?
S$7 per spin on slots or 10% of the bonus value - whichever is lower. Higher bets while a bonus is active can void the winnings.
Banking & withdrawals
How fast are crypto withdrawals?
Usually inside 1 hour during business hours. USDT TRC20 and Solana are the fastest. Outside Mon-Fri 06:00-17:00 GMT processing may take longer.
Are there withdrawal fees?
No - LongFu88 charges no withdrawal fees. Crypto withdrawals pay only the blockchain network fee, set by the chain not the casino.
What are the withdrawal limits?
Bronze 700/day, Silver 1,200/day, Gold 1,800/day, Platinum 2,400/day, Diamond 3,000/day. Monthly limits are 10x the daily cap.
Can I cancel a pending withdrawal?
Yes - while a withdrawal is in the Pending queue you can cancel it from the cashier. Once it moves to Processing the funds are already in transit.
Responsible gaming
What responsible-gaming tools are available?
Daily, weekly and monthly deposit limits; loss and wager limits; reality checks; cool-off periods (24h-30d); self-exclusion (6 months to permanent). All available from the Account > Responsible Gaming page.
How do I self-exclude?
Email support@longfu88.com with your account email and the exclusion length. The account is closed within 24 hours. While excluded, you cannot open new accounts at LongFu88.
Where can I get independent help?
GamCare (UK), BeGambleAware, Gambling Therapy, GA International. All run free anonymous helplines and self-help courses for players concerned about their gambling.